Support Tickets :: SuiteDash :: White Label Client Portal Software, CRM, File Sharing, Project Management, & Invoicing

Support Tickets

Streamline your Customer Support workflow!

Easily manage and track support requests, ensuring that questions are efficiently addressed and effectively resolved.

Use Custom Inboxes, Priorities & Tags to define your internal systems, processe, and escalation procedures to ensure that tickets are handled according to your business requirements. Powerful Permissioning lets you control exactly which Staff members can view and respond to support requests.

Replaces…

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Efficient Support Inquiry Management

Effectively track & manage support inquiries from initiation through to resolution

Give your Staff the advanced tools needed to effectively and efficiently manage their workloads

Provide a dedicated Customer Support channel right inside your own White Label Client Portal

Deliver a simple, professional, and effective customer experience with each interaction

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Customization with Inboxes & Tags

Create Custom Inboxes, Priorities & Tags to help organize your Support workflow

Powerful filtering & search lets you easily segment and identify specific scenarios

Tailor the feature to your business requirements for increased efficiency

Elevate customer satisfaction with organized Ticket handling

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Streamlined Ticket Creation and Communication

Configure a custom support email address that can automatically create tickets

Set default Priority and Inbox for new Tickets, or let your Clients/Customers do that via a Support Form

Your customers can respond to your answers by simply replying to the email notifications

Utilize custom Support Forms to capture vital issue resolution details

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Permissioning and Control

Intuitive permission settings give you granular control to authorize Staff or Team access

Define exactly which members of your Staff can view, respond to, or re-assign Support Tickets

Configure auto-replies, default signatures, and Auto-BCC for efficient communication

Set default initial ticket Status and Priority to streamline ticket handling and responses

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Really like how it is highly customizable and has a ton of options! It has an ongoing team developing it, which means the features keep expanding and it stays current.

~ Chris K. via Capterra