Terms of Service

Welcome to SuiteDash. By accessing or using our products, software, services, applications, and websites (collectively, the “Services”), you agree to these Terms of Service (“Terms”), which form a binding legal agreement between you (“User,” “you,” or “your”) and SuiteDash Services, LLC (“SuiteDash,” “we,” “us,” or “our”). “User” includes you as an individual and, if applicable, the company, organization, or entity you represent. You confirm that you are at least 18 years old, have the legal capacity to enter into this agreement, and are authorized to bind any entity on whose behalf you accept these Terms.

These Terms apply to www.suitedash.com, app.suitedash.com, help.suitedash.com, su1te.com, and any subdomains, related URLs, mobile applications, and the SuiteDash Platform (collectively, the “Site”).

This is an electronic agreement. By accessing the Site or subscribing to our Services, you consent to receive these Terms and related notices electronically. Please read these Terms carefully.

1. Using Our Services

1.1 Eligibility. You must be at least 18 years old to use our Services. If you are using the Services on behalf of a company, organization, or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms. Users under 13 are prohibited from using the Services. Users between 13 and 17 require verifiable parental or guardian consent and supervision and may only use the Services through an account established by a parent or guardian.

1.2 Account Security. You are responsible for maintaining the confidentiality of your account credentials, including username, password, multi-factor authentication codes, and API keys, and for all activities that occur under your account, whether or not authorized by you. You agree to notify us immediately at [email protected] of any unauthorized use of your account or any other breach of security. SuiteDash is not liable for any loss or damage arising from your failure to comply with this section.

1.3 Service Changes. We may modify, update, suspend, or discontinue any part of the Services, in whole or in part, at any time, with or without notice. We will use commercially reasonable efforts to notify you of material changes via email or notice within the Services. Continued use of the Services after such changes take effect constitutes your acceptance of those changes.

1.4 Beta Features. We may from time to time offer access to features designated as “beta,” “preview,” “alpha,” “experimental,” or similar designations (“Beta Features”). Beta Features are provided “as is” without warranty of any kind, may contain bugs, errors, and incomplete functionality, may be modified or discontinued at any time, and are not subject to any service level commitment. Your use of any Beta Feature is at your sole risk.

2. Your Responsibilities

2.1 Proper Use. You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree not to:

Post, share, transmit, or store illegal, harmful, infringing, defamatory, fraudulent, threatening, abusive, harassing, hateful, or obscene content;
Engage in spam, phishing, unsolicited bulk messaging, or unauthorized marketing;
Interfere with, disrupt, or attempt to gain unauthorized access to the Services, our systems, or our networks, including by introducing malware, viruses, or other malicious code;
Probe, scan, or test the vulnerability of the Services without our prior written authorization;
Bypass, disable, or circumvent any security, authentication, rate-limiting, or access-control measures;
Reverse engineer, decompile, disassemble, or attempt to derive source code from the Services, except to the extent expressly permitted by applicable law;
Use the Services to develop, train, or improve any artificial intelligence model, machine learning system, or competing product, including by scraping, harvesting, or systematically extracting data, content, or output;
Resell, sublicense, lease, or otherwise commercially exploit the Services except as expressly permitted under a separate written agreement with us;
Violate the rights of any third party, including intellectual property, privacy, publicity, or contractual rights;
Misrepresent your identity or affiliation, impersonate any person or entity, or falsely state or otherwise misrepresent your relationship with any person or entity.

2.2 Prohibited Activities. You may not use the Services in connection with any illegal activity, fraud, money laundering, sanctions violations, terrorism financing, unregulated financial schemes, weapons of mass destruction, the operation of nuclear facilities or life-support systems, or any other activity where the use or failure of the Services could lead to death, personal injury, environmental damage, or violation of applicable law. We may update the list of prohibited activities at any time and may suspend or terminate accounts that violate these rules.

2.3 Content Ownership. You retain all ownership rights in the content, data, and materials you upload, store, transmit, or otherwise submit to the Services (“User Content”). You grant SuiteDash a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, copy, transmit, display, modify (solely for technical formatting), and otherwise process your User Content solely as necessary to operate, provide, secure, and improve the Services for you and to comply with applicable law. We may remove or refuse to host any User Content that violates these Terms.

2.4 Protected Health Information. SuiteDash is HIPAA-capable but not HIPAA-by-default. You agree not to store, transmit, process, or otherwise submit any Protected Health Information (as defined under the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, “HIPAA”) on or through the Services unless you have first executed a Business Associate Agreement with SuiteDash. If you are a Covered Entity or Business Associate (as those terms are defined under HIPAA) and intend to use the Services in connection with PHI, you must request and execute a Business Associate Agreement with SuiteDash before using the Services for any such purpose. SuiteDash has no obligation to monitor User Content for PHI, and any submission of PHI without an executed Business Associate Agreement is a material breach of these Terms and is at your sole risk and liability. You agree to indemnify SuiteDash for any claims, penalties, or losses arising from PHI submitted without an executed Business Associate Agreement.

2.5 Compliance with Laws. You are solely responsible for ensuring that your use of the Services, including the content you upload and the manner in which you use the Services with your own clients and contacts, complies with all applicable laws, including data protection laws (GDPR, UK GDPR, CCPA/CPRA, and other state and national privacy laws), consumer protection laws, anti-spam laws (CAN-SPAM, CASL, GDPR Article 6), accessibility laws, employment laws, and industry-specific regulations applicable to your business.

2.6 Customer Data and Third Parties. When you use the Services to interact with your own clients, customers, contacts, or other third parties, you act as the data controller (or equivalent) with respect to that data. You are responsible for obtaining all necessary consents, providing all required notices, and otherwise establishing the lawful basis for processing such data. You will not use the Services to send communications to recipients who have not provided appropriate consent under applicable law.

2.7 Suspension. We may suspend, restrict, or terminate your access to the Services, in whole or in part, immediately and without notice, if we reasonably believe that you have violated these Terms, that your use of the Services creates a security, legal, or operational risk to SuiteDash or other users, or that suspension is required to comply with applicable law or a request from a governmental authority. We will use commercially reasonable efforts to notify you of any suspension and to limit the scope of any suspension to what is necessary.

3. Privacy and Data Protection

3.1 Privacy Policy. Our Privacy Policy, available at https://suitedash.com/privacy-policy/, is incorporated by reference into these Terms and explains how we collect, use, and protect personal data. By using the Services, you agree to our Privacy Policy.

3.2 Subprocessors. We engage third-party service providers (“Subprocessors”) to help us provide the Services, including cloud infrastructure, payment processing, email delivery, customer support, and analytics. A current list of Subprocessors is available in our Privacy Policy and will be updated as our Subprocessors change. By using the Services, you authorize us to engage Subprocessors that meet our security and confidentiality standards.

3.3 International Data Transfers. The Services are operated from the United States. By using the Services, you consent to the transfer, storage, and processing of your data in the United States and in any other country where our Subprocessors operate, subject to appropriate safeguards as described in our Privacy Policy.

3.4 Data Processing Addendum. A Data Processing Addendum compliant with applicable data protection laws is available upon request to customers who require one for their own compliance purposes. Email [email protected] to request a copy.

3.5 Security Incidents. If we become aware of a security incident affecting your account, we will notify you without undue delay in accordance with applicable law and our internal incident response procedures. Notifications will be sent to the primary email address associated with your account.

4. Accessibility

We are committed to accessibility and aim to follow Web Content Accessibility Guidelines (WCAG) 2.2 standards. If you need assistance accessing any part of the Services, please contact [email protected].

5. Payments and Subscriptions

5.1 Billing. Paid accounts are billed in advance, monthly or annually, to your designated payment method. Fees are non-refundable except as expressly stated in these Terms or as required by applicable law. You may cancel your subscription at any time via “Account Settings > Manage Subscription,” and your access will continue until the end of the then-current paid period.

5.2 Taxes. Fees are exclusive of all taxes, levies, and duties. You are responsible for all such amounts, except for taxes based on SuiteDash’s net income.

5.3 Failed Payments. If a payment fails, we may suspend or terminate your access to paid features. We may retry payment, charge late fees as permitted by law, and engage collection efforts to recover unpaid amounts.

5.4 Price Changes. We may change our prices and pricing structures at any time. Price changes for existing paid subscriptions take effect at the start of the next renewal period, and we will provide at least 30 days’ advance notice of any such change.

6. Intellectual Property

6.1 Our Rights. The Site, the Services, and all software, code, designs, logos, trademarks, content, and materials included in or made available through the Services (excluding User Content) are owned by SuiteDash, our affiliates, or our licensors and are protected by copyright, trademark, trade secret, and other intellectual property laws. You may not copy, modify, distribute, sell, lease, or create derivative works of any part of the Services, except as expressly permitted under these Terms.

6.2 Feedback. If you provide us with suggestions, feedback, ideas, or improvement requests regarding the Services (“Feedback”), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such Feedback into the Services without any obligation to you.

6.3 DMCA Policy. If you believe content on the Services infringes your copyright, contact our Copyright Agent at PO Box 110163, Research Triangle Park, NC 27709 or [email protected] with: (a) a description of the copyrighted work claimed to have been infringed, (b) the location of the allegedly infringing material on the Services, (c) your contact information, (d) a statement of good-faith belief that the use is not authorized, (e) a statement, under penalty of perjury, that the information is accurate and you are authorized to act on behalf of the rights holder, and (f) your physical or electronic signature. We may terminate the accounts of repeat infringers.

7. Disclaimers and Liability

7.1 As-Is Service. THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, OR UNINTERRUPTED OR ERROR-FREE OPERATION. SUITEDASH DOES NOT WARRANT THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR THAT DEFECTS WILL BE CORRECTED. YOU USE THE SERVICES AT YOUR OWN RISK.

7.2 Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL SUITEDASH OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF SUITEDASH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SUITEDASH’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO SUITEDASH FOR THE SERVICES IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). THESE LIMITATIONS APPLY IN THE AGGREGATE TO ALL CLAIMS BY YOU AND ALL PERSONS CLAIMING THROUGH YOU.

7.3 HIPAA Compliance. SuiteDash makes no representation or warranty that the Services meet the requirements of HIPAA absent an executed Business Associate Agreement between SuiteDash and User. Any HIPAA-related obligations are governed exclusively by such Business Associate Agreement, which controls in the event of any conflict with these Terms with respect to PHI handling.

7.4 Beta Features. SUITEDASH’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO ANY BETA FEATURE IS LIMITED TO ONE HUNDRED U.S. DOLLARS ($100), REGARDLESS OF ANY OTHER PROVISION OF THESE TERMS.

7.5 Third-Party Beneficiaries. SuiteDash’s affiliates, including the entities that own SuiteDash’s intellectual property and operate SuiteDash’s infrastructure, are intended third-party beneficiaries of Sections 2 (Your Responsibilities), 6 (Intellectual Property), 7 (Disclaimers and Liability), 8 (Indemnification), and 9 (Dispute Resolution). The disclaimers, limitations, and protections in these sections apply to and are enforceable by such affiliates with the same force and effect as if they were SuiteDash. No other person or entity is intended as a third-party beneficiary of these Terms.

7.6 Essential Basis. You acknowledge that the disclaimers and limitations of liability in this Section 7 are an essential basis of the bargain between you and SuiteDash and that, absent these provisions, the Services would not be made available to you on the terms offered.

7.7 Third-Party Services. The Services may integrate with or link to third-party products, services, websites, and content (“Third-Party Services”). SuiteDash does not control and is not responsible for any Third-Party Services. Your use of any Third-Party Service is governed solely by the terms applicable to that Third-Party Service, and SuiteDash disclaims all liability arising from your use of any Third-Party Service.

8. Indemnification

You agree to defend, indemnify, and hold harmless SuiteDash, its affiliates, and their respective officers, directors, employees, agents, and licensors from and against any and all claims, demands, actions, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your use or misuse of the Services; (b) your User Content; (c) your violation of these Terms or any applicable law; (d) your violation of any third-party right, including intellectual property, privacy, or publicity rights; (e) any claim brought by a person or entity to whom you provide access to the Services or for whom you process data through the Services; or (f) your submission of PHI without an executed Business Associate Agreement. SuiteDash will provide reasonable cooperation in your defense at your expense and reserves the right to assume the exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate with SuiteDash’s defense.

9. Dispute Resolution

9.1 Informal Resolution. Before initiating any formal dispute proceeding, you agree to first contact us at [email protected] to attempt to resolve the issue. The parties shall negotiate in good faith for at least 60 days before escalating.

9.2 Mediation. Any unresolved dispute shall first be submitted to non-binding mediation administered by JAMS in accordance with its mediation rules. The parties shall share the cost of mediation equally.

9.3 Binding Arbitration. If mediation does not resolve the dispute, all disputes arising out of or relating to these Terms or the Services shall be resolved by final and binding arbitration administered by the American Arbitration Association (“AAA”) under its applicable rules. The arbitration shall be conducted remotely or, if an in-person hearing is required, in Wilmington, Delaware. The arbitrator’s award shall be final and may be enforced in any court of competent jurisdiction. Each party shall bear its own costs and attorneys’ fees, except as the arbitrator may otherwise allocate consistent with applicable law.

9.4 Class Action Waiver. YOU AND SUITEDASH AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING.

9.5 Jury Trial Waiver. You and SuiteDash waive any right to a trial by jury for any dispute arising out of or relating to these Terms or the Services.

9.6 Opt-Out. You may opt out of the arbitration and class action waiver provisions in this Section 9 by sending written notice to [email protected] within 30 days of first accepting these Terms. Opting out will not affect any other provision of these Terms.

9.7 Time Limitation. Any claim arising out of or relating to these Terms or the Services must be commenced within one (1) year after the cause of action accrues, or it will be permanently barred, except where applicable law prohibits a shorter limitation period.

9.8 Equitable Relief. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property, confidential information, or other proprietary rights pending resolution through mediation or arbitration.

10. Term and Termination

10.1 Termination by SuiteDash. We may suspend or terminate your account at any time, with or without cause, with reasonable notice where feasible. We may terminate immediately and without notice for material breach of these Terms, suspected fraud or illegal activity, or as required by applicable law.

10.2 Termination by You. You may terminate your account at any time by following the cancellation procedures in your account settings.

10.3 Effect of Termination. Upon termination, your right to access and use the Services ends immediately. Sections that by their nature should survive termination shall survive, including without limitation Sections 2.3 (Content Ownership), 2.4 (PHI), 6 (Intellectual Property), 7 (Disclaimers and Liability), 8 (Indemnification), 9 (Dispute Resolution), and 11 (Data Retention).

11. Data Retention

11.1 Free Trials. Data from inactive free trial accounts is deleted approximately 3 months after inactivity begins.

11.2 Paid Accounts. Data from cancelled or expired paid accounts is retained for approximately 12 months following cancellation or expiration, after which it is deleted unless the account is reactivated, or unless we are required to retain it longer under applicable law or for the establishment, exercise, or defense of legal claims.

11.3 Backup Retention. We may retain residual copies of your data in routine system backups for a limited period after deletion. Such backups are not actively accessed and are overwritten in the ordinary course.

12. Force Majeure

Neither party shall be liable for any failure or delay in performance arising from causes beyond its reasonable control, including without limitation acts of God, natural disasters, war, terrorism, civil unrest, government action, labor disputes, internet or telecommunications failures, third-party service provider failures, cyberattacks, denial of service attacks, pandemics, or other public health emergencies. Payment obligations are not excused by force majeure.

13. Export Controls and Sanctions

You represent and warrant that you are not located in, ordinarily resident in, or a national of any country subject to comprehensive U.S. economic sanctions, and that you are not on any U.S. government list of restricted, sanctioned, or denied parties. You agree to comply with all applicable export control and sanctions laws in your use of the Services.

14. General Terms

14.1 Governing Law. These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws principles. Any disputes not subject to arbitration under Section 9 shall be brought exclusively in the state or federal courts located in Delaware, and you consent to the personal jurisdiction of such courts.

14.2 Changes to These Terms. We may update these Terms from time to time. Material changes will take effect 30 days after we post the revised Terms or send notice to your account email, whichever is sooner. Non-material changes take effect upon posting. Your continued use of the Services after the effective date of any change constitutes acceptance.

14.3 Assignment. You may not assign or transfer these Terms or any of your rights or obligations under these Terms without our prior written consent. We may assign these Terms without your consent in connection with a merger, acquisition, sale of assets, reorganization, or similar transaction. Any attempted assignment in violation of this section is void.

14.4 Notices. We may provide notices to you via the email address associated with your account, by posting on the Site, or through the Services. You may provide notices to us at [email protected] or at the address listed in our Privacy Policy.

14.5 Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it enforceable while preserving its original intent.

14.6 No Waiver. No failure or delay by SuiteDash in exercising any right under these Terms shall constitute a waiver of that right. Any waiver must be in writing and signed by SuiteDash.

14.7 No Agency. Nothing in these Terms creates any agency, partnership, joint venture, employment, or franchise relationship between you and SuiteDash.

14.8 Headings. Section headings are for convenience only and have no legal effect.

14.9 Entire Agreement. These Terms, together with our Privacy Policy and any executed Business Associate Agreement or other written agreement between you and SuiteDash, constitute the entire agreement between the parties regarding the Services and supersede all prior or contemporaneous agreements, communications, and understandings, whether oral or written.

14.10 Contact. Questions about these Terms should be directed to [email protected] or to SuiteDash Services, LLC, 1321 Upland Drive STE 6351, Houston, TX 77043.