COMMUNITY Power-Up

The COMMUNITY Power-Up includes up to 5 fully independent Communities, and each one is a full discussion forum. Click + Create New Community and give it a Community Name, a Community Description written in the Editor Block, a Community Icon, a Community Image and optional Community Tags. Community Rules hold your posting guidelines, so every Member knows what’s expected. Each additional Community over the allotted five is billed at an additional $5 per month.

For example, a business coach runs one Community for current coaching clients, a second for her mastermind group and a third for program alumni. Each has its own Rules and its own Spaces, so alumni conversations never spill into the mastermind. If she ever needs a sixth Community, it costs $5 per month more.

There is no limit to the number of Members you can add to your Communities, so a Community grows as your business does. Members can be your existing Clients and Prospects as well as your Staff. Anyone with Editing permission can Add Members from the Community’s right side menu, and on the Pinnacle Plan the Add to Community/Space Automation adds people for you, with Remove from Community/Space to take them out. Everyone you add gets every Public Space in the Community straight away.

For example, an accounting firm adds its small-business Clients and its Staff to one Community. A question about a payroll deadline gets answered once, where every Client can see it, instead of in twenty separate emails. When the firm signs a new Client, its onboarding Automation adds them to the Community, and they can read every Public Space from day one.

Spaces are sub-sections inside each Community, based on individual topics and/or access permissions, and there is no limit to how many you add. A Space can be public or private within the Community. Everyone added to a Community gets all of its Public Spaces, while each Private Space opens only to the Members you choose. Private Spaces can be tied to a specific payment or subscription. On the Pinnacle Plan, an Automation on Invoice is Paid, or on a Subscription Plan’s Created/Paid Subscriptions, opens the Private Space, and Canceled or Unpaid Subscriptions can close it again.

For example, a fitness coach sells a monthly Subscription Plan for her premium program. When a client’s subscription is created and paid, an Automation adds them to her Community and opens the private “Premium Members” Space. If the subscription is canceled, another Automation removes them from All Private Spaces, and the Public Spaces stay open so the client is still part of the Community.

There is no limit to the number of Posts in your Communities. Click Create New Post, choose the Space, add Tags and a Post Title, then write a Text Post or share an Image Post. Members Like, add Comments to and Follow the Posts that matter to them, and every Member can search the Community for a Post. Your Feed keeps the way back short: Following Posts lists the Posts you follow, and My Posts lists the ones you wrote.

For example, a web design agency shares a screenshot of a new client dashboard as an Image Post in its “What’s New” Space. Clients comment with questions and follow the Post, and the agency answers once for everyone. A client who missed it last week searches the Community and finds the answer without sending an email.

A Poll Post asks your Community a question and collects the answers in one place. Use Polls to get feedback from your Community Members about your products or services, your marketing campaigns, or anything else you want to know. Because a Poll is a Post, you create it in the Space you choose, with Tags and a Post Title, like any other Post.

For example, a yoga studio with a Community for its members wants to add an evening class. It creates a Poll Post with three possible times, leaves it open for a week, and books the class at the time most members chose. The studio’s owner gets a clear answer without a single phone call.

Permission Settings, under the Key icon, decide who does what. Toggles control whether Super Admin and Admin users see the Communities toolkit, and you can assign it to Roles or to specific Staff and Teams. From there you choose who can Create, Edit and Delete Communities and who acts as a Moderator. Staff assigned to a Community can open a Post and Edit or Delete it, and anyone with Editing permission can Edit the Community, Add New Spaces and Add Members.

For example, a marketing agency lets only its owner create or delete Communities and makes its account managers Moderators. The account managers keep discussions on topic and can edit or delete a Post that breaks the Community Rules, without any risk of removing a whole Community by mistake.

These features are on the way for the COMMUNITY Power-Up and are not in the product yet. LIVE Community Chat will let your Members talk in real time, and Direct Messaging will let them send private messages to each other for more in-depth conversations. LMS Course Communities will associate LMS Courses with a particular Community and/or a Space within a Community. @Mentions will let Members mention each other in Posts and see every Post they were mentioned in.

For example, an online course creator who sells a leadership program will be able to associate the Course with its own Space, so participants discuss each lesson with the people taking it alongside them. Until then, she can create a private Space for each group of participants and add them to it today.