Open Source Customer Portal

If you’re looking for an Open Source Customer Portal or Client Portal software, there are a great many things that you’ll need to consider before making an investment of time or money going down that road. You’ve made a wise decision to use a Customer Portal because of the many advantages over antiquated and insecure methods of transfer and communications ( eg. email, FTP transfer, etc… ). Convenience and security are the hallmarks of a good Customer Portal, and perhaps security plays a role in the reason you are thinking to find an Open Source Client Portal so that you can host it yourself on your own servers. While this might sound good in the brain, it might not play out so neatly when you start making realistic calculations.

Reason #1 : Installation is difficult, and support is often inadequate

Open Source Software (OSS) is great as long as you have someone on staff who is savvy enough to know how to install, maintain and do the needed custom coding that will be needed. One of the biggest downsides to OSS is the general lack of quality support.

Reason #2 : It can often infringe on intellectual property

It’s easy to negotiate your use case and an appropriate compensation with a proprietary software company like SuiteDash, but with OSS, your rights to use the software in the way you envision can often be legally murky territory. Intellectual Property lawsuits can deliver surprising decisions, and there have been many cases when companies went all in on a software solution that ends up being a huge setback as they are forced to evacuate the tool, and find something else. Productivity can be upset for weeks or months.

Reason #3 : It isn’t reliable.

Often without a strong core of developers, the OSS community must identify and provide solutions for errors with the software. This leads some to worry that problems will not be fixed, as compared to traditional software, which has centralized management and a dedicated team of developers to fix any issues. Is that what you really need when it comes to your Client Portal Software?

Reason #4 : It’s not always as secure as they claim

Since the code is open, any opportunist can identify and exploit the program through hacking and viruses. Proprietary software companies, on the other hand, have team members dedicated to ensuring the security of their software.

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SuiteDash is not open source software, and it’s not free. However, their are many advantages to paying for your software, many of which specifically address the disadvantages of using an Open Source Customer / Client Portal. Development is ongoing, and features are continually being rolled out that will elevate the value of the software, and provide you with an increasingly rewarding experience.

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