Frequently Asked Questions
Frequently Asked Questions
Nope! You will be automatically billed on a monthly basis, and you can upgrade, downgrade or cancel at any time. We even offer a full refund if you cancel within your first paid month.
Yep! We offer a full risk-free 14-day Free Trial of the Elite license level, no payment info needed to get started! You can sign-up for your 14-day Free Trial here: https://www.suitedash.com/free-trial/
All of the core features (such as Project Management, File Sharing, Estimates/Invoicing, CRM, Private Messaging, etc) are included with ALL license levels, for no additional cost. Additionally, some other functionality is level-specific, for example the Email Marketing functionality is only available with the Aspire and Elite levels. In all cases, you pay ONE flat monthly rate, and all of the features of that license level are included at NO EXTRA COST.
Nope! The pricing is a flat monthly fee, and you can have as many users as you like, up to the limit of each license level. For example, with the Elite license level, you can have up to 5,000 clients, and 5,000 staff (for up to 10,000 total users!) for a flat fee of $79/month.
Nope! The beauty of SaaS software is that it is all browser-based, which means no downloads, no installations, no worries about running an “outdated” version. When you login to SuiteDash, you will always be accessing the latest version, and you’ll never have to worry about installing or updating the software yourself (leave that to us).
With the Elite license level, you have 100GB of total file storage space, that you can use as you see fit.
With the Elite license level, you can have up to 5,000 individual Client users in your environment.
With the Elite license level, you can have up to 5,000 individual internal users (such as Admins, Managers, Teammates, and Salespeople) in your environment.
Yes! We have undergone an audit by a HIPAA compliance consulting firm and have been certified that our processes comply. If you require a copy of our attestation document for your records, just contact us at firstname.lastname@example.org
Nope! All of the features listed for each license level are included in that level’s flat monthly fee. The only other potential cost would be if you chose to create a Dedicated Sending IP for Email Marketing through us, but this is completely optional, and you can fully use Email Marketing without this.
Nope! You start with a completely risk-free (and free-free) 14-day Free Trial, and then after that you will only pay the flat monthly fee of your chosen license level. No registration fees, no installation fees, no set-up fees.
You bet! We offer FREE Onboarding for all new customers, including those on Free Trial. To schedule a one-on-one online demo with a member of our Onboarding Team, just click here: https://suitedash.com/one-on-one/
Yes! With the Elite license level, you can fully re-brand your SuiteDash environment to match your business, with the capability to fully replace all instances of the SuiteDash name/logo from the login page, logged-in environment, email notifications, and even the URL. With a fully branded environment, your internal users and clients would see no mention of “SuiteDash” when they login to your environment that you have setup.
Absolutely! All of your data and files are transferred via 256-bit SSL encryption (the same level of security used by most banks), and all data is stored on HIPAA and EU Privacy Shield compliant servers.
SuiteDash currently offers PayPal, Braintree, and Stripe as built-in payment gateways. Your clients can make online payment on their assigned invoices using any of those gateways that you choose to setup and enter your merchant credentials for.
We deploy updates to the live production environment multiple times per day. Some are small changes you would never notice, others are styling related, and we consistently add new features and functionality as well!