No Option to Preview Files that Cannot be Previewed

3
4 months agoopen0

Files that cannot be previewed, such as Word and Excel files, still have a link to see a preview when hovering over. When a client clicks on that link, they get a full-screen, unbranded message that says, “Sorry, preview not available.” It does not say why the preview is not available, so they will likely make this mistake over and over.

It is not a good client experience.

The fix is simple; add some logic so that if a file is of a format that is not preview-able, there is no link to preview.



Client Portal Software Integrations