04 Jul HelpWise Integration
HelpWise is an advanced email-based support system. It essentially allows you to create shared inboxes, so when customers email email@example.com, whichever staff members you designate can respond to the inquiry and everyone can see what’s happening with each customer. Besides email, it also supports shared inboxes for Facebook, Twitter, SMS and it includes a live support chat widget for your website.
I know SuiteDash is working on its own support ticket system, but it’s a conventional system, not a shared inbox type system like what HelpWise offers and it doesn’t support alternate channels like Facebook, Twiiter, SMS, website chat, etc… it would be great if you could integrate with HelpWise so that HelpWise communications could automatically flow into the CRM and could synchronize with your forthcoming support ticket system.